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The Global Leader in Customer Service
In today's fiercely competitive world, exceptional customer service is the most reliable way to grow your business. The Service Quality Institute (SQI), founded by John Tschohl, stands at the forefront of this transformation, empowering organizations worldwide to enhance customer satisfaction, build market share, and improve employee performance.
John Tschohl, often hailed as the "guru of customer service," established SQI in 1972 with a clear mission: to help companies create a service culture that drives loyalty and business success. His innovative training programs, including the renowned "Feelings" system, have been implemented in over 50 countries, impacting millions of employees across various industries.
SQI offers a comprehensive suite of training solutions designed to empower employees, increase productivity, and elevate customer satisfaction. These programs are tailored to meet the unique needs of each organization, ensuring measurable improvements in service quality and business outcomes.
